Privacy overview
PRIVACY ASSETS
DATA LOCATION
Privacy Policy
Last update: Sep 08, 2023
1. Introduction
This Privacy Policy applies to the website hardcoreanalytics.com (hereinafter the “website”) published by the company Hardcore Analytics LLC (hereinafter “Hardcore Analytics” or “we”) and its other services and products for which personal data is being communicated to Hardcore Analytics.
Please read this Privacy Policy carefully as it explains how Hardcore Analytics uses your personal data and how to exercise your rights. This Privacy Policy supplements the Terms & Conditions or any documents or notices that may refer to this Privacy Policy.
Should you have any questions, you may directly contact Hardcore Analytics by sending an email to vs@hardcoreanalytics.com.
2. Definitions
DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
3. Legal context
We abide by the recommendations of the relevant authorities and have put in place an organization to ensure our compliance with the regulatory framework established by the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and any other laws or regulations relating to personal information that apply to us.
4. What is our role?
Under the GDPR, we are considered as a data controller. It means that we set the whys and hows we process your personal information. For example, when you are visiting our website, we are in charge of determining the purposes and the means that are necessary to administer, operate and manage our users’ personal information that we collect from it.
Depending on the activity we perform on your data, we may also be considered as a data processor. This means that you are our customer’s end user and that we are processing your data under the instructions of our customer considered as a data controller. In this case, the data controller sets the purposes and means of the processing activity, and we abide and deliver our service in regards to these.
5. What kind of personal information do we process?
We only collect and process personal information that is relevant and adequate. We give special attention to its accuracy and updates when needed. Personal information includes in particular:
| Type of data | Examples of data |
|---|---|
| Identification data | e.g. first name, last name, picture, birth date, etc. |
| Connection data | e.g. IP address, logs, terminal and connection identifiers, timestamp, etc. |
| Internet data | e.g. cookies, tracers, navigation data, audience metrics, etc. |
| Contact data | e.g. email address, phone number, postal address, ect. |
| Professional data | e.g. company name, skills, job title, diplomas, etc. |
| Economic and financial data | e.g. income, financial situation, tax situation, banking details, etc. |
| Location data | e.g. movements, GPS data, GSM, etc. |
| Images & video data | e.g. video footage or photography |
| Personal data | e.g. lifestyle, family situation, etc. |
The collection of this information may at times be mandatory in order to provide our service, other times optional to enhance your experience and left to your good will. Mandatory information will be identified as such when we collect your data. Know that if you refuse to provide it, Hardcore Analytics won’t be able to provide you with its utmost service and you will unfortunately experience inconveniences.
6. When do we collect your personal information?
We collect your personal information on various occasions.
| Sources | Description |
|---|---|
| Sign up form | Individual signed up online |
| Newsletter subscription | Individual subscribed to our newsletter |
| Commercial solicitation | Individual sent us a commercial solicitation |
| Website or software visit | Individual browsed our website or our solution |
| Billing form | Individual filled in a payment checkout |
| Chat & Email conversation | Individual contacted us directly by mail |
| Job application | Individual sent us a job application |
| Social Media | We've collected users social media profiles |
| Online or paper form | Individual filled in a form |
| Database purchase | We've purchased a database containing personal data |
7. How do we use your personal information?
Your personal information will never be processed for incompatible purposes regarding why it was first collected. We only collect and process personal information for specified, explicit and legitimate purposes, like:
| Processing Activities | Purposes | Legal basis |
|---|---|---|
| Creation and management of user account | To grant individuals access to the service, administer and manage accounts | Contractual duties, Legitimate interest, Consent |
| Payment & billing management | To process money transactions | Contractual duties |
| Newsletter subscription management | To send a regular newsletter and gather statistics | Consent |
| Personalized advertisement display | To display on the website or third party websites personalized advertisement related to the service | Consent |
| Feedback collection | To gather and display feedbacks on the service provided | Consent |
| Website audience measurement | To gather analytics on the website traffic | Consent |
| Marketing communication | To send marketing communications about updates and promotions regarding the service | Legitimate interest, Consent |
| Customer support and social communications | To provide customer care and interact with individuals on social platforms | Legitimate interest |
| Bug and security monitoring | To prevent and investigate system abuse | Legitimate interest |
| Using personal data as input for educational program | To optimize and personalize program for specific user and provide better user experience. | undefined, Legitimate interest, Contractual duties, Consent |
In order to comply with the principle of lawfulness, the legal bases for each data processing is determined carefully and on a case-by-case basis in accordance with the list provided by Article 6 of the GDPR.
We do not process your data or use automated decision making without your knowledge, nor do we sell or rent your personal information without your explicit consent.
8. Who can access your personal information?
Recipients to whom we disclose your personal information are carefully chosen by us. They receive data for legitimate purposes, especially when it comes to pursuing our business activity and providing a qualitative service:
| Subprocessor | Service provided |
|---|---|
| Google Play Store | |
| mailercloud | |
| Apple App Store | |
| Google Cloud | Cloud computing services |
| Webflow | Website creation |
| Transpond | |
| Google Cloud | |
| Coinbase Commerce | |
| Social media | |
| Meta | Social media & online advertizing |
| PhantomBuster | |
| Discord | |
| Consent Manager | |
| Privacyboard | GDPR compliance solution |
| Pitch | |
| OpenAI | Machine learning and text analytics |
| Microsoft Azure |
Certain data recipients are considered our data processors in accordance with Article 28 of the GDPR, which means we review how they handle personal information and make sure they put in place appropriate guarantees to protect it.
Other recipients are considered authorized third parties in accordance with Article 4 of the GDPR, which means we have to communicate your personal information to them to comply with applicable legal obligations, lawful requests and processes (subpoenas, requests from government or tax authorities, etc.).
9. Where do we transfer your personal information?
As far as possible, your personal information is processed within the European Union. However, some of our service providers may be located in another country of which you are a resident or pursuing their activity outside of the European Union.
When we transfer your personal information to a recipient outside the European Union, we take care of putting in place sufficient guarantees in accordance with the list provided by Articles 44 to 50 of the GDPR, whether it is having it stored in a country with an adequate privacy protection or contracting Data Protection Agreements to ensure your personal information is protected.
| Subprocessor | Location | Adopted safeguard |
|---|---|---|
| Webflow | USA | Data Processing Agreement |
| USA | Data Processing Agreement | |
| OpenAI | USA |
10. How long do we store your personal information?
As a general rule when we are considered a data controller by the GDPR, retention periods of your personal information are determined according to the purposes for which we collected it and our legal obligations.
Regarding our activities as a data processor, we retain our customers’ end users personal information as long as required by our terms and conditions and the pursuing of the service our customers’ subscribed to.
When these purposes are fulfilled or when you ask us, your personal information is archived, erased or anonymized.
11. How do we protect your personal information?
We care deeply about the safety of your personal information and that is why we put in place adequate technical and organizational security measures to preserve its confidentiality, integrity and availability.
We take into account the risks for your rights and freedoms and therefore follow with great care the recommendations of the competent authorities regarding security.
12. What are your rights and how to exercise them?
In accordance with Articles 12 to 23 of GDPR, you have rights over your personal information that we are committed to respect:
- you can request access to your personal information and a copy of it
- you can ask us to modify your personal information if you consider it obsolete, inaccurate or incomplete.
- you can object to the processing of your personal information if based on our legitimate interest in certain circumstances.
- you can request to restrict the processing during a limited period of time, in certain circumstances.
- you can opt-out from a consent already given, without this withdrawal affecting the lawfulness of the processing operations already carried out.
- when technically feasible, you can ask us to send you the personal information you provided us or that we communicate it to a third party.
- you can ask us to delete your personal information if it meets legal grounds for which it is applicable.
These rights can be exercised directly and at any time by sending an email to hardcoreanalytics.com or on our Data Requests page. In the case you are our customer’s end user, please take into consideration that this request will be forwarded and must be answered directly by them.
13. Children's privacy
Our Services are not intended for use by children under the age of 13 (" Children").
We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
14. Policy changes
This Privacy Policy may be modified in the future to keep it updated with legal jurisprudence and evolution. You'll be informed either by a special mention on this page or by a personalized warning, by email for instance.
15. Contact us
If you have any questions about this Privacy Policy, please contact us via email at vs@hardcoreanalytics.com.
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